Legal
Privacy policy
Last updated: [date you publish this page]
This policy explains what personal information [The Trend Up's legal business name] ("The Trend Up," "we," "us") collects through this website, how we use it, and the choices you have.
What we collect
- Information you give us: your name, email address, mobile number and clinic city, and the practice numbers you enter in our pipeline check, such as consults booked, no-shows and treatment starts.
- Information collected automatically: pages you visit, the device and browser you use, and how you arrived at the site, through cookies and tools such as the Meta pixel and Google Analytics.
How we use it
- To send you the videos, guides and fixes you request.
- To send emails and text messages you have agreed to receive.
- To follow up about your request, including personalised advice based on the numbers you entered.
- To understand how the site is used and to improve our website and advertising.
Text messages
By ticking the text consent box, you agree to receive recurring automated marketing and informational text messages from The Trend Up at the mobile number you provide. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.
Reply STOP at any time to stop receiving texts, or HELP for help. You can also contact us using the details below.
We do not sell or share your mobile number or text messaging consent with third parties or affiliates for their marketing purposes. Mobile carriers are not liable for delayed or undelivered messages.
We only send marketing emails with your consent. Every email includes a way to unsubscribe, and we act on unsubscribe requests promptly.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run our business, such as our customer relationship and messaging platform, website hosting, and analytics and advertising platforms, and only as needed to provide those services. We may also disclose information if required by law.
Cookies and advertising
We use cookies, the Meta pixel and Google Analytics to measure visits and to show relevant ads on platforms such as Facebook and Instagram. You can block or delete cookies in your browser settings, and manage ad preferences in your Meta and Google account settings.
Where your information is stored
Our service providers may store and process information outside your province, state or country, including in the United States, where it may be subject to local laws.
How long we keep it, and how we protect it
We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable safeguards to protect it.
Your choices and rights
You can ask to access, correct or delete your personal information, or withdraw your consent to emails or texts at any time, by contacting us. Withdrawing consent does not affect messages already sent.
Who this site is for
This website is intended for dental professionals and is not directed at children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
[The Trend Up's legal business name]
[Business mailing address]
[Privacy contact email]